Ghostable LLC (“we”, “our”, “us”) operates the Ghostable platform (“Service”). This policy explains how we collect, use, and protect your personal information.
1. Information We Collect
- Account Info: When you sign up, you provide your name and email—used to personalize your account and send essential communications.
- Support Requests: If you contact us with questions or support requests, we retain transcripts and your email for reference.
- Usage Data: We collect anonymized data (e.g., page visits, feature usage) to improve our Service performance and usability.
2. How We Use Your Data
- To operate and improve Ghostable.
- To respond to support inquiries and provide assistance.
- To send service notifications or important updates.
- We never sell your personal data or share it for marketing without your explicit consent.
3. Data Sharing
We only share your personal information:
- With third parties to provide the Service (e.g., Stripe, AWS, email services).
- When legally required (e.g., valid court order). We’ll notify you unless prohibited.
- In the event of a merger or acquisition—only after notifying you.
4. Data Security
- All communications are encrypted via SSL/TLS.
- Sensitive data and backups are encrypted at rest using AES‑256 encryption.
- We log access to accounts by IP and user for security audits.
5. Data Retention & Deletion
- Account data is retained while your account is active.
- After account cancellation, data becomes inaccessible immediately and is permanently deleted within 30 days, including backups.
- You may request account or data deletion at any time by contacting support.
6. Cookies & Analytics
We use cookies and analytics tools to understand feature usage and website performance. Data is anonymized and used solely to improve our Services.
7. Your Rights
You can request access, correction, or deletion of your personal data by contacting us at support@ghostable.dev. We will respond promptly.
8. Changes to This Policy
We may update this policy occasionally. Significant changes will be notified via email or through our Service. Continued use signifies acceptance.
Thank you for trusting Ghostable—we’re committed to keeping your data safe and transparent.